Frequently Asked Questions
How much does a typical UK house move cost in 2025?
Avg. 3-bed: £800–£1,300 depending on distance, access and packing.
When is the cheapest time of year to move?
Weekdays Nov–Feb are usually cheapest due to lower demand.
How far in advance should I book?
Ideally 4–6 weeks before moving day to secure price and slot.
Do you require a deposit?
Yes, 20% to confirm your crew and date.
Can I move on weekends or bank holidays?
Yes, 7 days a week, subject to availability.
Is my furniture insured during the move?
Goods-in-transit included; higher cover available on request.
Do you offer a packing service?
Yes—full or partial packing with eco materials.
Can you store my belongings if my new property isn’t ready?
Yes, secure short- and long-term storage available.
How do you protect fragile items?
Double-walled boxes, custom wrap, fragile-only handling.
What if access is restricted?
Pre-survey; use smaller vehicles or shuttle loads if needed.
Do you provide moving boxes and packing materials?
Yes—boxes, tape, paper, biodegradable wrap.
Are materials environmentally friendly?
We stock recycled, reusable and biodegradable options.
If I pack myself, do I get a discount?
Yes—reduced labour reflected in your quote.
When should I start packing?
Non-essentials 2–3 weeks before; essentials in final 48 hours.
Will you dismantle and reassemble furniture?
Yes—beds, wardrobes, large tables, etc.
Same-day courier cut-off?
Bookings accepted until 12 pm, subject to vehicle availability.
Maximum pallet weight?
Up to 1,000 kg per pallet; tail-lift vans available.
Can I track courier deliveries?
Yes—live GPS tracking links via email or SMS.
Do you offer business courier accounts?
Yes—monthly invoicing and priority scheduling for B2B clients.
Do you handle international courier jobs?
Yes—Europe-wide and global via trusted carrier partners.
Can you collect a single bulky item?
Yes—one-off removals such as sofas, wardrobes or appliances.
Do you provide bereavement clearances?
Yes—compassionate, discreet and confidential service.
What percentage of clearance items are recycled?
Typically over 80% reused or recycled through licensed facilities.
Do you remove hazardous or chemical waste?
No, but we can recommend licensed specialists.
Do you donate usable office furniture?
Yes—local charities receive items before recycling.
Do you move pianos or antiques?
Yes—specialist packing and extra crew as required.
Can you provide a video survey for quotes?
Yes—fast remote surveys for accurate pricing.
How are quotes calculated?
Based on volume, distance, access, services and timing.
Do prices include ULEZ charges?
Yes—our Euro 6 fleet is ULEZ-compliant with no surcharges.
What payment methods do you accept?
Major cards, bank transfer and approved business accounts.
When is payment due?
Deposit on booking; balance on or before moving day.
What is your cancellation policy?
Free changes up to 7 days; closer dates may incur a fee.
Do you deliver packing materials in advance?
Yes—materials can be dropped off before move day.
Can you pack only fragile items?
Yes—“fragile-only” service is available.
Do you disconnect appliances?
We disconnect non-gas appliances; gas requires a qualified engineer.
Will you deliver to storage and a new home?
Yes—split deliveries to multiple addresses are possible.
Do you clean properties after clearance?
Light sweep included; deep cleaning available via partners.
Can you supply reusable packing crates?
Yes—crate hire available as an eco alternative to boxes.
How do you handle parking suspensions?
We advise and assist; permits are usually client responsibility.
What if keys are delayed on completion day?
Waiting time may apply; we remain flexible and keep you updated.
Do you move plants and garden items?
Yes—secure loading; large pots may need extra protection.
What areas do you cover?
Swanley, Kent, SE London, the M25 region and nationwide.
How early do crews arrive?
Typically between 8 am and 9 am unless otherwise agreed.
Can customers travel in the van?
For safety and insurance reasons, customers travel separately.
Do you supply wardrobe boxes?
Yes—hanging garment boxes available for moving day.
Will you remove doors or banisters if needed?
We attempt safe removals; structural changes need owner approval.
How do you label boxes?
Room-first system with fragile/high-value flags for clarity.
Can you move IT equipment safely?
Yes—antistatic protection and labelled cabling are used.
Do you offer evening or overnight moves?
Yes—out-of-hours options minimise disruption.
How can I get a fast quote?
Use our contact form or call with dates, addresses and access details.
